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Publications
I study how communication, design, and care environments shape people’s experiences across the healthcare spectrum—from neonatal intensive care units to global public health messaging. My work brings together real‑world observation, human‑centered design, and culturally responsive communication to improve how patients, families, and clinicians understand, connect, and care for one another.
Organizational Communication Theory and Research
Book Chapter: Wellness in the Workplace
Co-author: Dr. John Lammers, Ph.D.


The Joint Commission Journal on Quality and Patient Safety
Patient perceptions and observation of real-time communication and teamwork: A multi-site study of the Interprofessional Teamwork Innovation Model (ITIM).
Co-authors: Dr. Kevin Real, Ph.D., Dr. Mark Williams, M.D., Dr. Preetham Talari, M.D., & Dr. Jing Li, M.D.
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